Refund policy

Welcome to Dear Near Store! We want you to love what you buy. Please review our refund guidelines below.

⏱️ Return Window & Eligibility

• 30-Day Window: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• Item Condition: To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

🔄 How to Start a Return

• Contact Us First: To start a return, reach out to our support team. Items sent back to us without first requesting a return will not be accepted!

• Shipping Instructions: If your return is accepted, we will send you instructions on how and where to send your package.

⚠️ Damages and Issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

💰 Exchanges & Refunds

• Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• Refund Processing: Once we've received and inspected your return, we’ll let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.